Online Purchases are shipped from our warehouse in The Netherlands.

Order Deliveries Will Be Made Between:

• 10:00 AM – 5:00 PM Monday – Saturday. Excluding public holidays.

• We aim to deliver your order as soon as possible, Our delivery service will delivery the order within 2-5 working days. In case of an urgent order or request shipping update, please contact us at info@artofvedas.com

• Delivery costs are shown at check out.

• Art of Vedas ('the brand', owned by Svedica B.V.) is not responsible for damage after delivery.

• For all claims for shortages or damages must be reported to customer service at info@artofvedas.com within 48 hours of the day of delivery.

• Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

• The brand will only be responsible for compliance with export and customs laws of the country where the products are being shipped from. The consignee must ensure compliance with import and customs laws of the country they are having the products shipped to.

• The number of products ordered by the customer may exceed the total number permissible by their country for clearance upon arrival. In this regard, the customer must consider these limits placed by their country while ordering products from the brand.

• The brand will fulfil all international orders from its end. However, the consignee will be responsible for the entry of the products to the country they have chosen to have the products shipped to and for compliance with all applicable laws pertaining to the same, including without limitation, payment of Customs Duty Charge / Import Duty / VAT / Other applicable government taxes on arrival in the destination country.

• In the event and for any reason whatsoever, an order does not get cleared by customs in the destination country, the brand may, at its sole and absolute discretion, consider a refund of the customer’s order amount after deducting the shipping costs, return duty charges and any other charges incurred by the brand while processing the order and having the products shipped to the customer.

• Please confirm that your order and the products therein are in compliance with and the delivery permissible under the laws of your country.

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 Return & Exchange Policy

​We do not accept return or exchange of your order.

​If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details, within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging and can be verified to be damaged/faulty. Please allow one to two weeks from the day you return your package, for your exchange request to be fully processed and closed.

Please write to us within 48 hours of receiving the product that you would like to exchange or refund at info@artofvedas.com with the following details:​

• Invoice number

• Please specify if you are a Vedas Club Member 

• Details of your request or complaint

• Images or videos to support the complaint with Batch details clearly visible as below, without which we cannot process the request

  • In case the product is not sealed/ leakage/ broken products –clear images or video of the non-sealed/ leaking/ broken products along with clear images or video of spillage (if any), mono-carton and outer packaging images too. Please also send images to show seal has been tampered with if that is the claim along with the above.

  • In case the product received is empty or volume of the product is less or product is missing in the package or a wrong product has been delivered- clear images or video of the empty/ faulty/ product with less volume/ or product missing/ or wrong product delivered along with clear images or video of spillage (if any wherever applicable), mono-carton and outer packaging images too.

  • In case the internal packaging and the outer packaging received is very dirty- clear images or video of the complete open package received along with clear images or video of the mono-carton and outer packaging

Once all the details are received, it would take our team 3 working days to revert on the complaint/ query/ issue. In case an exchange is approved for your complaint, you will be informed of the same with an authorization number, and a reverse pick-up of the product will be arranged. In the case of a product refund, once your request is approved the refund will reflect in your account within 10-15 days and you will be sent an email confirming the same.

All products to be exchanged must be sent back to us packed in the same packaging as it was received in and physically accompanied in the reverse pick-up by the original receipt and a document that states the following:

• Address of dispatch

• Name & Address of the customer

• Order number

• Contents of the package

Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with on email.

​Please note orders for Gift boxes are not applicable for exchange or refund.

Art of Vedas is not responsible for damage after delivery.

 Product Quality Related Complaints

In the case of a product quality concern, please send us an email at info@artofvedas.com within 7 days of the date of receipt of the product and with the following details. We shall take 24 to 48 hours to review the email and revert back:

• Invoice number

• Product that is highlighted for quality issue

• Please specify if you are a Vedas Club Member

• Details of your Request

• Images or videos to support the complaint along with an image of the back label of the product where the Batch details are clearly visible

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No cash refunds are permitted.